Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.

Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.

Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.

Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.

About the role

We're looking for a Customer Onboarding Manager to join the team to help shape how we onboard customers at Quo. We're a remote-first company, but we'd like this role to be based in Toronto — we have a strong local presence there, and teammates who genuinely enjoy co-working days and building community in person.

You'll work closely with New Business, Partnerships, and the rest of the CSM team to onboard Quo's SMB, franchise, and high-value customers. Long-term retention starts with activation, and this role sets the foundation for everything that comes after, so you'll be playing a foundational role in setting our customers up for success. You'll thrive here if you build relationships naturally and know how to adapt your approach to each customer's actual needs.

Quo is product-led at its core. This isn't a traditional enterprise onboarding role built around rigid processes and scripted calls. You'll use usage signals, customer attributes and customer's goals to shape what each onboarding looks like — blending hands-on 1:1 work with scaled motions like webinars and in-app messaging, knowing when each one is the right tool.

Success is ultimately measured by Net Revenue Retention and its key inputs — including activation and adoption. Your goal is to ensure customers move beyond surface-level usage, unlocking Quo's full capabilities to drive their business outcomes.

Some of the things you’ll do:

Own the end-to-end onboarding experience for SMB, Franchise corporate offices, Franchise owners, and high-value accounts — adjusting your approach based on the structure and complexity of each.
Educate and train new Quo customers on the product and ensure customers are setting it up to fit their business goals within their 30 days.
Lead 1:many onboarding sessions and weekly onboarding webinars to ensure various sizes of customers can access training.
Identify improvement opportunities to onboarding motions, playbooks and automations based on customer feedback and product usage data.
Work with Support, New Business and the Customer Success team to ensure qualifying accounts can access self-serve or human-led onboarding.
Project manage 10+ customer’s onboarding at various different stages.
Spot and document long-term adoption and expansion signals for Marketing and the CS team.
Continuously improve playbooks and automations for your segments based on your findings and customer feedback.
Have a close feedback loop with Customer Education, Lifecycle Marketing and Support to make sure the right self-serve resources exist and are shared at the right time with customers.
Monitor and report KPIs on your accounts to flag risks or opportunities.

About you

You are curious, thrive in ambiguity, and have a bias for action.
You have 3–5+ years in a customer onboarding, implementation, or CSM role at a B2B PLG SaaS company, with a mix of complex and SMB accounts under your belt.
You've navigated multi-stakeholder onboarding — multiple layers, multiple definitions of success.
You have a strong experimental approach and you continuously improve your tactics based on learnings.
You're experienced in enabling customers on complex, technical settings. You are comfortable training the basics as well as going deep with integrations.
You are comfortable using Salesforce, Pocus, Amplitude, and similar CRM and data tools.
You are an active listener, who can easily translate customer needs and feedback into workflows and recommendations.
You have a data-led approach, tracking and reporting on both leading and lagging indicators.
You notice patterns, document feedback for opportunities, and act as the voice of the customer with Product, Marketing and Support.

Compensation

The annual on target earnings range for this position is $115,000 - $135,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Phone number

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

What interests you about this particular role? *

Are you legally authorized to work in Canada without requiring sponsorship now or in the future? *

We would like to hire this role in Canada. Please confirm your current residence. *

By submitting your application, you agree that Quo will collect and process your personal data for recruiting purposes (e.g., evaluating your application, conducting interviews, and managing the hiring process). Your data will be shared with Gem Software, Inc., our U.S.-based recruiting software provider. If you are located outside the United States, your data will be transferred there with appropriate safeguards (such as standard contractual clauses under GDPR). We will keep your data only as long as necessary for recruiting. If you are in the EU/EEA you have the right to access, correct, delete, restrict, or transfer your data, and to lodge a complaint with a supervisory authority. If you are in California you have the right to know what we collect, access your data, request deletion or correction, opt out of data sharing, and not be discriminated against for exercising your rights. You can exercise your rights anytime by contacting us at recruiting-privacy@quo.com. *

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

Req ID: R144

Apply now

See more open positions at Quo

Powered by Getro.com

Privacy policy Cookie policy