For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? Quo is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

Quo is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

Do you love uncovering edge cases, thinking critically about risk, and shaping how teams build quality into their products? At Quo, we’ve reimagined the QA role: Quality Ambassadors aren’t the ones validating every change — we’re the ones defining how quality happens across squads. Developers own testing; we enable them to do it well.

As part of our team, you’ll provide the strategy, structure, and coaching that ensures every release is robust, reliable, and delightful for our customers.

Some of the things you’ll do:

Act as a vocal champion for quality, embedding it into every stage of the development lifecycle
Partner with Design, Product, and Engineering early to analyze requirements and surface risks
Define test strategies and craft thoughtful test plans that cover both happy paths and tricky edge cases
Lead exploratory testing sessions and integration days to uncover gaps automated tests might miss
Guide squads in establishing and improving their own testing practices
Triage, analyze, and escalate customer-reported issues, identifying trends and opportunities for prevention
Provide actionable, data-driven insights through quality reporting and risk analysis
Collaborate with Automation Engineers to shape tools and infrastructure that empower dev-owned testing

About you

3+ years of QA engineering experience, in fast-paced product environments
Strong analytical skills with a talent for breaking down complex problems
Passionate about intuitive, reliable software that “just works”
Known for your attention to detail — others call you a perfectionist, and you wear it proudly
Comfortable facilitating discussions, influencing without authority, and coaching others on testing best practices
Highly motivated self-starter who thrives under pressure and deadlines
Excited by the pace of shipping interactively and quickly, and skilled at balancing speed with quality
Curious about new technologies and comfortable leveraging AI to boost testing, risk analysis, and overall quality practices
Experience with cross-browser and mobile device testing
Experience with Playwright or other automation tools
Familiarity with Chrome DevTools or API testing
Computer science background or proficient with a programming language

Compensation

The annual base salary range for this position in Canada is $142,000 - $157,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

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By submitting your application, you agree that Quo will collect and process your personal data for recruiting purposes (e.g., evaluating your application, conducting interviews, and managing the hiring process). Your data will be shared with Gem Software, Inc., our U.S.-based recruiting software provider. If you are located outside the United States, your data will be transferred there with appropriate safeguards (such as standard contractual clauses under GDPR). We will keep your data only as long as necessary for recruiting. If you are in the EU/EEA you have the right to access, correct, delete, restrict, or transfer your data, and to lodge a complaint with a supervisory authority. If you are in California you have the right to know what we collect, access your data, request deletion or correction, opt out of data sharing, and not be discriminated against for exercising your rights. You can exercise your rights anytime by contacting us at recruiting-privacy@quo.com. *

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Req ID: R22

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